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Services / Technical support

    

A technical support with an experimented R&D team

      

IDI teams are experts in helping you master your applications and are capable of working with you to perfect your new product development.

         

Relying on a strong expertise relating to your products, the IDI teams propose functional solutions that will meet and exceed your expectations.


Teams devoted to innovation and quality

Our application and research engineers create innovative and high quality ingredients.

        

The functional properties of our ingredients are tested in the corresponding food application situations.


Competent and reactive teams, searching for solutions suited to your needs

Our experienced engineers and technicians are always ready to listen to your specific requests, so as to provide the best suited answer tailored to your technical and economic needs.


A semi-industrial, functional and adaptable pilot tool

Our application pilot located and attached to our Headquarters in Arras, France - at the service of your innovations - facilitates the development of your new products, the implementation of your recipes and the processing of your techniques while respecting confidentiality through signed confidentiality agreements upon request.


Product support training

Our engineers can provide outstanding “knowledge base building” and support in terms of back-up, training and technical improvement.

        

They guarantee an effective and constructive partnership with regard to innovation, quality and in compliance with the HACCP and ISO norms.